TRANSCRIBE.MOV ("we", "us", or "our") provides transcription services through our website transcribe.mov. This Privacy Policy explains how we collect, use, and share information about you when you use our services. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
- Personal Information: We collect personal information that you provide to us directly, such as your email address. This information is necessary to create your account, process transactions, and provide you with our services.
- Transcription Data: We collect and store the files you upload and the transcriptions we generate.
- Payment Information: Although we use Stripe to process payments, we do not store your credit card details. Stripe may collect payment information directly from you, subject to their own privacy policy.
- Cookies and Usage Data: We use cookies and similar tracking technologies to track activity on our service and hold certain information.
2. How We Use Your Information
- To Provide and Maintain our Service: Your information helps us to provide and improve our transcription services.
- Customer Support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve our services.
- Communications: We may use your contact details to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You can opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
3. How We Share Your Information
- Service Providers: We engage service providers to perform tasks on our behalf and to assist us in analyzing how our service is used. These service providers have access to your personal information only to perform these tasks and are obligated not to disclose or use it for any other purpose.
- AWS S3: Files and transcription data are stored securely on AWS S3, in compliance with AWS’s robust security standards.
- Stripe: For payment processing, your payment details are shared with Stripe, subject to Stripe’s own privacy policy.
- Compliance with Laws: We may disclose your information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
4. Security of Your Data
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. However, no method of transmission over the Internet or method of electronic storage is 100% secure and we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location, you may have certain rights under data protection laws, including the right to access, correct, or delete the personal information we collect from you.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
